This is not how I planned today would go.
I was applying for a job and needed some information about my Certified Fraud Examiner credential, so I logged into the ACFE website and wouldn’t you know, under my personal information I noticed that my mailing address had been changed to that of the alleged fraudster. Wait, isn’t ACFE supposed to fight fraud? Why are they enabling it?
To their credit, there was a mail hold so nothing was sent there, but they didn’t notify me about the address change. Neither did Synchrony Bank, with whom I have two credit accounts. My CareCredit account has the correct address. The Ashley Furniture account did not. When I manually changed the address to the correct one, I received this email, but nary a peep when they changed it to the fraudulent one. Why?
I learned about the Ashley change when I logged into the Credit Reporting agencies to refreeze my accounts. I also checked my credit reports and saw the fraudulent address listed on all three. TransUnion and Equifax allowed me to file a dispute online. Experian made me call in and when I did informed me I could not file a dispute because two credit card companies – Kohl’s (account’s been closed 2 years) and Ashley Furniture (zero balance for 3 years) had reported the fraudulent address as my current mailing address. I called Synchony about the Ashley account but their customer service reps (I ended up talking to 3 of them) were useless, and one accused me of changing the address to the fraudulent one myself. That’s when I told them to close the account. Interestingly enough, Experian is all gung-ho to talk to me now that I tweeted about how I was treated by their folks this morning, but I know they only want to shut me up so I no longer call them out publicly. You know, like I’m doing here.
I am sick and tired of being treated like an idiot, or, even worse, a criminal, because of something I had no part of. The post office blames me for having a name similar to my mother and takes no responsibility for repeatedly losing my mail. I have asked every company I’ve contacted by phone why they changed my mailing address without notifying me and none of them give a decent answer. Some deny they did it, like Synchrony. Some say they got the info from USPS, but that doesn’t explain why I wasn’t notified of the change.
This has been going on for over TWO YEARS people, and I am tired. I am angry. I am frustrated. And despite what my counselor says, I see no end in sight. I am driving deep into Tennessee tomorrow to rent a Post Office Box. My hope is that at least then these idiots at the local office in Athens won’t be forwarding my mail to an address where I’ve never lived because they won’t get their lazy hands on any of it. No, it isn’t fair I have to do this, but as with every situation in life, the only person I can count on to do right by me is me, and this is the best I’ve come up with.
A Cool, Dark Place This forever climbing mountains makes me tired. I’ve barely spanned one when another appears, seemingly out of nowhere. I didn’t ask for this job, and despite what I’ve been told it don’t seem to pay shit. Observing others struggle with molehills, cheered on by peers, while alone I scale these jagged peaks, using only bleeding fingers and bare feet, and jeered in the process, feels like a slap in the face. There are days I want to don my gloves and beat the living shit out of every person who has wronged me. But sometimes I long to let go and surrender to the valley where I would lie quietly in a cool, dark place until I die.